Frequently Asked Questions

There are many reasons why you should shop with bscsource.com. We have served many happy customers since 2002 by providing a great selection of products with reasonable prices, fast and free shipping on orders over $50, and a top-notch customer support team. We pride ourselves on the level of satisfaction that we can deliver to each customer, whether they be individuals, small organizations, large enterprises, or government entities.

All orders with bscsource.com must be placed online.
To place an order, you must sign up for an account. To do so, click here. Upon successful account setup, you will receive an email confirming your registration. Once registered, feel free to browse or search through the thousands of products on the site which you can add to your shopping cart. To purchase the items in your shopping cart, click the Checkout button and follow the instructions. Once your order is complete, a confirmation page will be displayed, and an email will be sent to the address that you entered at registration.

Due to the decision by the United States Supreme Court in South Dakota v. Wayfair, Inc., bscsource.com is complying with the new economic nexus laws for the following states where we hold economic nexus and are registered or newly registered to collect and remit sales tax: AL, AR, CA, CO, DC, FL, GA, HI, IA, IL, IN, KY, LA, MD, MI, MN, MS, NC, NE, NJ, NV, NY, PR, SC, SD, TX, UT, VA, WA & WI.

In order to keep your company in a non-taxable, reseller/statutorily exempt status, please submit completed, signed and currently dated resale tax exemption certificates for all applicable states listed above for your business. Please submit your documents using the instructions below.

If submitting a Multi-Jurisdictional Sales and Use Tax Certificate (MTC), please note that IN, NY & VA do not accept this form. Please complete and submit the individual state resale/exemption form. In addition, CA, FL, HI, IL, LA, MD & MS require registration in their state to qualify for resale/exemption status.

If you cannot provide Sales Tax Certificates, we will gladly continue shipping your orders and the applicable sales tax will be charged.

If there are any questions, please contact us at support@bscsource.com.

Please click here or follow the steps below, to upload sales tax certificate.

1. Login to bscsource.com
2. Click your username at the top right corner on the website.
3. Then click on “Your Account”.
4. On the left panel, under Tax Certificates, click on “Manage Certificates”.
5. Select the tax-exempt certificate from your computer by clicking on “Choose File”.
6. Click on “Upload Certificate”.

As prescribed in 4.2105(a), complete the following representation in FAR Clause 52.204-24 (d) Representation. bscsource.com represents that:

(1) It will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation.

(2) After conducting a reasonable inquiry, for purposes of this representation, bscsource.com represents that— It does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services.

(The full clause can be found at: www.acquisition.gov )

Please click here to request a 889 Form.

If there are any questions, please contact us at support@bscsource.com.

bscsource.com has the simplest shipping plan on the web.
ALL bscsource.com orders over $50 ship for FREE. No hidden strings… just quality shopping that you deserve and expect from bscsource.com.

Most orders are delivered the next business day. Delivery dates are based on in-stock availability of an item in a warehouse near your location. Out of stock items will ship from the next closest warehouse, which may affect delivery time. Cut off time on most next day delivery orders is 2:00 pm E.S.T.

Freight Items and Furniture: Products weighing over 150 pounds, or over UPS's size limitations, will be shipped by a private freight carrier. Private freight carriers will generally deliver in 3-4 business days, barring any unforeseen delays. Private freight carriers will not guarantee time of delivery.

bscsource.com ships to any physical address in the continental United States, Alaska, Hawaii, Puerto Rico, and US Armed Forces(AE) APOs.

bscsource.com cannot ship to domestic Post Office(P.O.) boxes.

We will work with you to accept any item that does not meet your satisfaction within 30 days. In the event the product has been opened and was found to be defective, was received damaged or arrived in an otherwise unsatisfactory manner, you can return your item for a full refund. If you received an item and found that it was not what you wanted, be it color, size or otherwise, the item is returnable if the item is unopened, and in its original packaging. In this instance, we will accept the item, subject to a 10% restocking fee.

Returns from Alaska, and Hawaii will be accepted, but the customer is responsible for return shipping charges. No returns will be accepted from Puerto Rico and APO/FPO addresses.

Damaged, defective, missing or incorrect items must be reported within 7 days.

To initiate a return, please contact bscsource.com Customer Support at 1-800-891-9295 within 30 days. A representative will assist you with obtaining a Return Authorization and guide you through the return process.

Once a return label has been sent, it is only valid for thirty days, after which time the label becomes void.

We do not accept returns on dated materials nor any perishable items, including water.

All hand sanitizer, masks and wipes sales are final. At this time we cannot provide any refunds on hand sanitizer, masks and wipes purchases.

**Please remember that all items must be returned in their original packaging.

Due to the fast processing of orders, we cannot cancel orders once they have been placed on bscsource.com. Canceled orders can be handled as a return.

Please contact customer service for assistance in returning items.

Based on current regulations, AbilityOne items can only be purchased by customers that are buying these items on behalf of a qualified government agency. If your user email address has a suffix that matches a qualified government agency, then you will be able to purchase AbilityOne products. If you are not allowed to purchase AbilityOne products, you will receive a list of items that cannot be purchased before the checkout process is initiated.

The Manage Saved Carts feature is used to save commonly purchased items so that you can easily purchase these items without having to browse through our site, time-after-time.

To save items in your cart, you must first shop for items that you want to save, then click the Manage Saved Carts link from within the shopping cart, which will bring you to the page where you can enter a name to identify the items and save the collection of items for future use.
When you want to load your cart with these items on a future date, all you need to do is choose the saved cart on the Manage Saved Carts list and load the items in your existing cart. If there are items already in your cart, you will be prompted on whether or not to keep the items in the cart before adding the saved cart items.

To request a quote, an existing bscsource.com account is required. Please click here to register.
Upon successful account setup, log in and go to the Account Center. Click on a custom quote. Fill out the appropriate fields and submit.
You will get an email notification within 24-48 hours that your quote is ready. You can view your quote by logging into your account, going to Account Center and clicking on “View Quotes”,
where you will have an option to load the quote into your shopping cart.
Please note that the quoted price is guaranteed for 14 days and the availability of items is always on a first come first serve basis.

We have many MSDS (material safety data sheets) available for download. The individual MSDS can be found in the Detailed View of the products. Products that have an MSDS will display a "Get MSDS" tab in the Product Description area. If you need an MSDS that is not listed, please contact Customer Support for assistance.

Yes, you can order a printed version of our catalog. Use the links to the left under the Catalog Information section to request a paper catalog. Alternatively, you can use the buttons below. You can order a printed version of our catalog, either by using the link under the Catalog Information section in the navigation section on the left, or by using the button below.

The Linked Accounts feature is designed for organizations to manage their office supply procurement.

The bscsource.com web store runs as a modern web application. Because of this, bscsource.com works best when viewed by newer web browsers.

For a full list of site requirements to provide full accessibility, please visit the site accessibility section.